FAQs

Q?Why am I having trouble viewing the videos?
A.

◾If you are having trouble viewing videos, here are some factors to consider:

(a) Internet connection – Streaming videos work best on faster connections. If you’re on a slower connection, try viewing our downloadable mp4 videos

(b) Browser and internet connection – Our videos work best on Internet Explorer and Firefox. There are known incompatibilities between Apple OSX 10.3.9 and 10.4.5 and Internet Explorer. You can download Mozilla Firefox at Mozilla.com

(c) Virus Software – You may need to adjust your preference settings to allow our videos to play by adding the site as a trusted source.

(d) Flash – It is best to use the latest version of Flash to view our videos. To download the latest version of Flash, you can get it at Adobe.

Q?Why does the website or video crash each time I’m trying to access it via Safari?
A.

◾There is a known issue in that some Safari browsers, on some OSX versions, crash because of an Apple incompatibility with the Flash Player. If you switch to Firefox for your browser, you’ll eliminate the crashing problem.

Q?What should I do if the website is running slow?
A.

◾The best option for you is to do a trace route from your computer to our servers. It is possible that your machine is encountering some slow routers on its way to our servers. To do this, please follow these instructions:

Q?What is the privacy policy for OrvinoWine.com?
A.

◾The information we collect is used to improve the content of our website, used to notify consumers about updates to our website and used by us to contact consumers for marketing purposes. We do not share the information with other organizations for any purpose. For more details, visit the Privacy Policy page in the Help section of our site.

Q?How do I find a Wine Retailer in my area?
A.

◾Our Wine Shop Search allows you to search through our database of nearly 2,500 fine-wine retailers for one in your area. You can also find it by visiting the Shop section on the navigation bar.

Q?Cookies
A.

What is a cookie? A cookie is a piece of information sent by a Web track of user’s preferences while the user is visiting the website.
Cookies also help minimize load times and save on server processing.

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